18th of September 2003

Customer Service Manager for Qantas

I have been involved in the Australian aviation industry for approximately 15 years as an employee of Qantas Airways Ltd.

During that time I have been in positions of supervisory responsibility including the past 4 years as a Customer Service Manager & Facilitator.

I have developed and delivered training packages in leadership, teamwork and conflict resolution for over 1000 Flight Attendants, Supervisors, Managers and Port Managers.

Ironically over the same period I struggled in my personal life to manage my emotional stability, responsibilities, relationships and to balance daily demands. I found it difficult to behave rationally, manage anger and not take criticism personally.

I also became easily annoyed, pessimistic and disconnected with family and friends. Of most concern was my frustration in failing to change my own behaviour regardless of how hard I tried.

Considering myself of reasonable intelligence and discipline, it became increasingly worrying that I couldn’t change my mental state, relationships, career, health concerns or outlook.

Furthermore my personal concerns began to affect my work performance.
I became increasingly dissatisfied in my career, any self-esteem I had I lost, and life felt like it was slipping through my fingers.

I was introduced to Anca and the process of Neuro Psychotherapy 18 months ago. To this day I would find it very difficult to explain how this process works and sound intelligent at the same time – I just know it does.

I have observed a number of fundamental changes since beginning, including my ability to separate emotionally from issues, providing rational responses, appropriate behaviour and a calmer me. The reactions and comments of family and friends are very positive – they are not sure what has happened just that I am far less confrontational and aggressive. I have increased self-esteem, rarely procrastinate and am able to smile and even laugh! I am enjoying much more of my life, seeing opportunities all around me and I like myself in a healthy way.

I went to Anca to realise my potential and become the person that I was born to be and can now see daily, practical and real evidence that a transformation is occurring.

This would be an inaccurate testimonial if I didn’t mention that at times it has been an extremely difficult, confronting and emotional journey to take. However little by little a profound change is now taking place in my life that feels sustainable, achievable and natural.

Customer Service Manager for Qantas
Corporate Trainer & Staff Development Consultant

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